Help & frequently asked questions
Answers to the most common questions. Can't find your question? Get in touch, even if logging in isn't working.
How do I get started with Fyldd?
Create an account and your 14-day trial starts right away. You make your first customer and work order within a few minutes. No installation or sales call needed.
Do I work alone or with a crew?
Either works. You can use Fyldd on your own, or invite technicians from Management. Every teammate logs in with their own account.
Do I need a credit card for the trial?
No. The 14-day trial requires no payment details.
I can't log in, what now?
Check your email address and password. If that doesn't work, use "Forgot password" or "Log in via email link" on the login page. If it keeps failing, get in touch. You don't have to be logged in for that.
How do I reset my password?
Click "Forgot password" on the login page. You'll get an email with a link that is valid for one hour.
Is my data safe?
Yes. Every company is kept strictly separate, connections are encrypted, and we place no tracking cookies. See the privacy statement for details.
How do I create a work order?
Open "Work" or the schedule, pick a customer and add hours, materials, photos and a signature. Once you finish it, the work order is locked and you can turn it into an invoice.
Can I still edit a finished work order?
A finished or invoiced work order is locked so the invoice basis stays correct. An office user can reopen the work order to make corrections.
How do I invoice a work order?
Finish the work order and choose "Invoice". The invoice carries over hours, materials and VAT automatically; you can send it as a PDF.
What does Fyldd cost and can I cancel?
Fyldd costs € 39 per month for the base subscription (including yourself), plus € 19 per month for each extra teammate. Per year that comes to € 390 plus € 190 per teammate, with 2 months free. Cancel monthly. After the 14-day trial you choose a subscription.
My payment fails or I want to cancel
Manage your subscription in the app, or get in touch. Even if your payment has failed, your support stays reachable.
How do I install the Fyldd app?
The mobile app is for technicians in the field; the office works in the browser. If you don't have the app yet, get in touch and we'll help you install it.
Does Fyldd also work in the browser?
Yes. The office part (scheduling, customers, invoices, management) works fully in your browser. There is nothing to install.